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Getting a “Setup ended prematurely” message when installing

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Cause

This happens because an error was encountered during installation.

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Fix

If you don’t get an additional message to this (like “Couldn’t find Excel location!” or “Unsupported Excel version!”), then contact support@artemisanalytics.xyz with information about your Windows/Excel versions. If you get an additional message then check if you have Excel installed and if the version of the installed Excel is minimum 2016.

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Getting an error message when opening Excel, after the add-in was installed, followed by scrambled text displayed in Excel.

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Cause

This happens because the wrong bitness add-in file is loaded (32 bit add-in in Excel 64 bit or 64 bit add-in in Excel 32 bit).

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Fix

While Artemis Sheets installer automatically detects what version of Excel is installed on your computer and loads the corresponding add-in file, if you get this error it can be fixed by following these steps:
  • Check the bitness of your Excel, by going to File -> Account -> About Excel
  • Open Registry Editor and navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\Options. To open Registry Editor, type regedit in Windows Run prompt (Win+R shortcut).
  • Locate the OPEN / OPENx key in the right panel that points to ArtemisSheets-AddIn-packedxx.xll.
  • If the number at the end of the file name (32 or 64) doesn’t correspond with your Excel bitness, double-click this key and change this number to corresponding bitness. For example, if your Excel is 32 bit, change the file name in key value from ArtemisSheets-AddIn-packed64.xll to ArtemisSheets-AddIn-packed32.xll.
  • Restart Excel.

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The Artemis Sheets toolbar is missing

If you don’t see the Artemis Sheets toolbar in the Excel ribbon, check the following: